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Aeversa Privacy Policy 

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, including any other media form, media channel, mobile website, or mobile application related or connected thereto (collectively, the "Site"). This policy also covers information collected through offline interactions if applicable. Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site. 

Information We Collect 

1. Personal Information 

We may collect personal information from you when you interact with our website. This includes but is not limited to: 

  • Name: To personalize your experience and provide customized services. 

  • Email Address: To communicate with you, send newsletters, and respond to inquiries. 

  • Phone Number: For customer service and support. 

  • Mailing Address: For shipping products, sending invoices, and promotional materials. 

2. Usage Data 

We automatically collect certain information when you visit our website, including: 

  • IP Address: To understand geographic distribution and enhance security. 

  • Browser Type and Version: To ensure compatibility and improve user experience. 

  • Pages Visited: To analyse content popularity and improve site structure. 

  • Time and Date of Visit: For analytics and understanding peak usage times. 

  • Referring/Exit Pages: To understand how users navigate through our site. 

3. Cookies and Tracking Technologies 

We use cookies and similar tracking technologies to track the activity on our website and hold certain information. The types of cookies we may use include: 

  • Session Cookies: To operate our website. 

  • Preference Cookies: To remember your preferences and various settings. 

  • Security Cookies: For security purposes. 

  • Advertising Cookies: To serve you with advertisements that may be relevant to you. 

4. Third-Party Information 

We may receive information about you from third parties such as social media platforms if you choose to link your account or interact with our pages on these platforms. This includes: 

  • Public Profile Information: Such as name, profile picture, and other information you have made publicly available. 

  • Interaction Data: Such as likes, comments, and shares. 

5. Financial Information 

If you make a purchase through our website, we may collect financial information, including: 

  • Credit Card Information: To process your payment. 

  • Billing Information: To send you invoices and receipts. 

6. Location Data 

We may collect information about your location if you enable location services on your device. This includes: 

  • Geographic Location: To provide location-based services and improve user experience. 

7. Device Information 

We collect information about the device you use to access our website, including: 

  • Device Type and Model: To optimize our site for different devices. 

  • Operating System: To ensure compatibility and improve performance. 

  • Unique Device Identifiers: For security and fraud prevention. 


8. User-Generated Content 

Any content you submit to our website, such as comments, reviews, or other contributions, may be collected and displayed publicly, along with your username or other identifying information. 

How We Collect Data 

1. Direct Collection 

We collect personal information directly from you in several ways, including but not limited to: 

  • Account Registration: When you create an account on our website. 

  • Forms: When you fill out forms on our website, such as contact forms or surveys. 

  • Purchases: When you make a purchase through our website. 

  • Subscriptions: When you subscribe to our newsletter or other services. 

2. Automated Technologies 

We collect certain information automatically as you navigate through our website. This includes: 

  • Cookies: Small files stored on your device that help us understand your usage patterns and preferences. 

  • Web Beacons: Small graphic images that monitor and collect data about your interaction with our site. 

  • Log Files: Files that record events occurring on our website, such as errors and system logs. 

3. Third-Party Sources 

We may collect information from third parties in various ways, including: 

  • Social Media Platforms: When you interact with our social media pages or link your social media account with our website. 

  • Payment Processors: Information received during the payment process, such as transaction details. 

  • Analytics Providers: Data provided by analytics services to help us understand how users interact with our site. 

4. Voluntary Submissions 

We may collect information you voluntarily provide to us, such as: 

  • User Feedback: When you provide feedback, suggestions, or comments. 

  • Surveys and Contests: When you participate in surveys, contests, or promotions. 

Why We Collect Data 

1. To Provide and Improve Our Services 

We use the information we collect to: 

  • Deliver Services: Ensure you receive the products or services you requested. 

  • Personalize User Experience: Customize content and features based on your preferences. 

  • Enhance Website Functionality: Improve the performance and usability of our website. 

  • Process Transactions: Handle orders, payments, and related services. 

2. To Communicate with You 

  1. We use your information to: 

  • Respond to Inquiries: Address your questions, concerns, and feedback. 

  • Send Updates and Notifications: Provide important updates about your account or services. 

  • Marketing and Promotions: Inform you about offers, promotions, and events that may interest you. 

3. To Analyse and Understand Trends 

We collect and analyse data to: 

  • Monitor Usage Patterns: Understand how users interact with our website. 

  • Improve Content: Optimize and update our content to better meet user needs. 

  • Conduct Research: Gather insights to drive innovation and development. 

4. For Security and Compliance 

We use information to: 

  • Protect Against Fraud: Detect and prevent fraudulent activities and security breaches. 

  • Ensure Compliance: Adhere to legal requirements and industry standards. 

  • Maintain Safety: Protect the safety and integrity of our users and systems. 

5. To Provide Location-Based Services 

We use location data to: 

  • Enhance User Experience: Provide tailored services and recommendations based on your geographic location. 

  • Improve Service Delivery: Optimize logistics and service availability in different regions. 

How We Store, Use, Share, and Disclose Information 

1. Storage and Security 

We take appropriate security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. This includes: 

  • Secure Storage: Your information is stored on secure servers with restricted access. Your personal information may be transferred to, and maintained on, servers located outside of South Africa where the data protection laws may differ from those in South Africa. We will take all necessary measures to ensure that your data is treated securely and in accordance with this Privacy Policy.  

  • Encryption: Sensitive data (such as financial information) is encrypted during transmission using secure protocols. 

  • Access Controls: Only authorized personnel have access to your personal information, and they are required to maintain its confidentiality. 

2. Use of Information 

We use the information we collect to: 

  • Provide Services: Deliver and manage the services you request. 

  • Improve Our Website: Enhance functionality, user experience, and content. 

  • Communicate with You: Send you updates, respond to inquiries, and provide customer support. 

  • Marketing and Advertising: Send promotional materials and display relevant ads (with your consent). 

3. Sharing of Information 

We may share your information with third parties in the following circumstances: 

  • Service Providers: We may share information with third-party vendors who perform services on our behalf, such as payment processing, data analysis, email delivery, and hosting services. 

  • Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new ownership. 

  • Legal Requirements: We may disclose your information if required by law or in response to valid legal requests from government authorities. 

  • Protection of Rights: We may disclose your information to protect our rights, privacy, safety, or property, and that of our users or the public.


4. Disclosure of Information 

We will not disclose your personal information to third parties for their own marketing purposes without your explicit consent. We may disclose aggregated or anonymized data that does not identify you personally to third parties for various purposes, including analytics and research. 

5. Communication with Site Visitors 

We communicate with you through various channels, including: 

  • Email: We may send you emails for account verification, service updates, promotional offers, and newsletters. You can opt-out of promotional emails by following the unsubscribe instructions in the email. 

  • Notifications: We may send you notifications via our website or app to inform you of important updates or changes to our services. 

  • Customer Support: We will use your contact information to respond to your inquiries and provide assistance. 

Third-Party Links 

Our website may contain links to external websites that are not operated by us. Please be aware that we have no control over the content and practices of these sites, and cannot accept responsibility or liability for their respective privacy policies. When you follow a link to a third-party site, our privacy policy no longer applies. We strongly advise you to review the privacy policy of every site you visit. Your interactions with these third-party sites are solely at your own risk. 


Use by Children 

1. Age Restrictions 

Our website is not intended for use by children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have inadvertently collected personal information from a child under the age of 13, we will take steps to delete such information from our records. 

2. Parental Consent 

If you are a parent or guardian and believe that your child under 13 has provided personal information to us without your consent, please contact us immediately. We will take steps to remove the information and ensure that your child is not targeted by our services. 

3. Teenagers 
For users aged 13 to 18, we recommend that they seek permission from a parent or guardian before providing any personal information on our website. By using our website, you represent that you have the legal capacity to enter into a binding agreement. 

South African Protection of Personal Information Act (POPIA) 

1. Compliance with POPIA 

We are committed to complying with the South African Protection of Personal Information Act (POPIA). This includes the responsible collection, processing, storage, and sharing of personal information in accordance with POPIA’s principles of transparency, security, and user rights. 

2. Data Subject Rights 

Under POPIA, you have the following rights regarding your personal information: 

  • Access: You have the right to request access to the personal information we hold about you. 

  • Correction: You have the right to request correction of any inaccurate or incomplete personal information. 

  • Deletion: You have the right to request deletion of your personal information under certain conditions. We will take reasonable steps to delete your personal information unless we are required to retain it by law or for legitimate business purposes. 

  • Objection: You have the right to object to the processing of your personal information under certain circumstances. 

  • Data Portability: You have the right to request the transfer of your personal information to another party. 

3. How to Exercise Your Rights 

To exercise any of your rights under POPIA, please contact us using the contact details provided at the end of this policy. We will respond to your request in accordance with the timelines and procedures set out in POPIA. 

4. Data Breach Notification 

In the event of a data breach that compromises your personal information, we will notify you and the relevant regulatory authorities as required by POPIA. Our notification will include the nature of the breach, the information affected, and the steps we are taking to address the breach. 

5. Data Retention Policy 

We will retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy. The criteria used to determine the retention period include the nature of the information, the purpose for which it is processed, and legal or regulatory requirements. 

6. External Links 

Our website may contain links to other websites that are not operated by us. If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services. 

7. Information Officer 

If you have any questions about this Privacy Policy or our data protection practices, please contact our Information Officer at: 

  • Name: [Information Officer's Name] 

  • Email: [IO's Email Address] 

  • Phone: [IO's Phone Number] 

Updates to Privacy Policy 

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "effective date" at the top of this Privacy Policy. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page. 

Contact Information 

If you have questions or comments about this Privacy Policy, please contact us at: 

Aeversa Pty Ltd. 
Cnr 5th & Harry Galaun Dr Carlswald, Halfway Gardens, 
Midrand, 1686 
+27 10 880 8452 

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